ARTIKEL

Jakarta, June 26, 2026 – Over the past four years, InJourney has not only built a more integrated aviation and tourism ecosystem in Indonesia but has also strengthened information transparency as an integral part of its corporate transformation.
As the state-owned strategic holding company for Indonesia's aviation and tourism sectors, InJourney manages an ecosystem that serves approximately 162 million passengers, welcomes 9.2 million visitors to tourism destinations, organizes more than 540 events and programs, and is supported by 49,045 employees across Indonesia. With assets under management totaling IDR 102 trillion, the need for fast, accurate, and easily accessible information has become increasingly important.
InJourney President Director, Maya Watono, stated that information transparency is an inseparable part of the company's ongoing transformation.

"Transformation is not only about delivering better services, destinations, and experiences for the public. It is also about building trust. Therefore, InJourney is committed to providing open, accurate, and easily accessible information so that the public can better understand the various programs, innovations, and contributions we make in developing Indonesia's aviation and tourism ecosystem," said Maya.

This transformation journey is also reflected in InJourney's achievements in transparency and information governance. Over the past three years, the company's transparency score increased significantly from 17.68 in 2022 to 91.11 in 2023, 94.87 in 2024, and 98.81 in 2025. This accomplishment placed InJourney among the top four Indonesian State-Owned Enterprises (SOEs) with the highest information transparency scores while maintaining its "Informative" designation from the Central Information Commission.

Reaching the Public Through an Integrated Information Ecosystem

For InJourney, information transparency extends beyond providing public information request services. The company has developed various communication channels that enable the public to access information about the transformation of Indonesia's aviation and tourism sectors more easily and efficiently.
Today, the public can access information through the corporate website, the Public Information and Documentation Officer (PPID) portal, social media platforms, digital publications, the career portal, the whistleblowing system, and various integrated information platforms across the InJourney Group. InJourney is also supported by 442 media assets strategically located across public service areas and tourism destinations to further expand public access to information.
The company's social media platforms have become one of the primary sources of information for the public. The Instagram account @injourney.id currently reaches more than 103,000 followers and is complemented by various digital channels that actively share updates on tourism destination development, airport service transformation, international events, sustainability initiatives, and talent development opportunities.
In addition, the company communicates strategic information through annual reports, sustainability reports, digital publications, podcasts, newsletters, as well as collaborative communication with mass media, communities, and various stakeholders.

When Transparency Becomes a Public Conversation

For InJourney, information transparency goes beyond establishing communication channels and publishing documents. Information about the company's transformation is actively communicated to the public so that its benefits can be understood and experienced by society.
During the first quarter of 2026, the InJourney Group generated more than 75,000 media reports across national and regional media outlets, averaging over 2,400 news stories per day. Approximately 74 percent of these reports carried positive sentiment, reflecting strong public interest in the company's programs and initiatives.
Topics that attracted significant public attention included airport operational readiness during the Eid homecoming season and national holidays, the development of flagship destinations such as Borobudur, Taman Mini Indonesia Indah, and Mandalika, the organization of international events, sustainability programs, and various innovations aimed at enhancing the quality of Indonesia's aviation and tourism services.
Through this approach, information transparency serves not only as a means of disseminating information but also as a platform for dialogue that brings together the company, customers, communities, media, and other stakeholders.

From Information Services to a Culture of Transparency

The success of information transparency depends not only on technology and communication channels but also on governance and an organizational culture that embraces transparency.
To that end, InJourney continues to strengthen information transparency across the group through communication coordination forums, PPID workshops, internal monitoring and evaluation, mentoring programs for subsidiaries, and various competency development initiatives for personnel responsible for managing public information.
The company has also developed various digital innovations to provide more responsive information services, including the PPID portal, an integrated whistleblowing system, a real-time customer complaint monitoring command center, and digital platforms that make it easier for the public to access information about the company's services, destinations, and strategic programs.
At the same time, InJourney continues to promote information literacy through its InJourney Peduli Literasi program, which has been implemented across various regions of Indonesia. The initiative includes book donation campaigns, the development of reading corners, and information literacy education involving schools and local communities.
For InJourney, information transparency is not merely about complying with regulatory requirements. Transparency serves as the foundation for building trust, strengthening collaboration, and ensuring that every transformation undertaken by the company is understood and delivers meaningful benefits to society.
Ultimately, information transparency is not only about what is communicated to the public but also about how trust is built over time. InJourney's journey demonstrates that transparency, collaboration, and open communication are essential foundations for building a stronger and more sustainable aviation and tourism ecosystem in Indonesia.